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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q: How far away are you from the airport?
A: 6 minutes from Domestic & 12 minutes from International depending on traffic.

Q: How often do you run shuttles?
A: On demand!

Q: What if I am late my designated shuttle time?
A: Being close to the airport we will have another shuttle available generally within minutes. 

Q: What do we do once we get back from our trip?
A: Call our office once you’re off the ship ready and waiting with your bags and we
will send one of our shuttles to pick you up.

Q: Is the car parked undercover?
A: Yes, and our warehouse has NO HEIGHT
RESTRICTIONS.

Q: I’ve made a booking but haven’t received a conformation.
A: Try checking your spam or junk email folder. Once you make a booking you
will receive an automated email from us.

Q: Can you transport children?
A: Any child OVER the age of three can go on our shuttle buses without
needing child seats. Unfortunately, any child UNDER the age of three is NOT
PERMITTED on our buses due to insurance purposes.

Q: When are payments made?
A: Payments are made when you return from your trip, we do not take payments or credit card information online.  We accept Cash, Visa and MasterCard.

Q: Were going on a family holiday and there will be 30 of us travelling together,
can you accommodate us?
A: Yes, we have a fleet of buses ranging from 9 seats to 52 seats.

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